Your Strategic Partner

Katya R. Theis is an independent consultant with over 15 years of experience driving results in client oversight, issue resolution, and employee training. Known for her adaptability and sharp organizational instincts, she brings a rare combination of strategic thinking and human insight to every project.

Her career has spanned remarkably diverse roles, from corporate training to AI-supported workflows, proving she doesn’t just handle change, she thrives on it. A natural problem-solver and creative thinker, Katya is passionate about building smart, flexible solutions that elevate teams and unlock potential.

She is not here to play it safe. She is here to help your organization grow, evolve, and lead.

Adaptive strategist, creative problem-solver, and champion of bold, people-first solutions.

KATYA R THEIS

Curriculum Vitae

PROFICIENCIES

Instructional Design
Project Quality Risk Mitigation
Spanish Fluency
Training Facilitator
Needs Analysis
Blended Learning
Curriculum Development
Business Process Mapping
QA Testing
Content Development - ADDIE

EDUCATION

WEBSTER UNIVERSITY ONLINE | 2015

Graduate Certificate in

Online Teaching & Learning

WEBSTER UNIVERSITY | 2007

MA in Human Resource Development

BARRY UNIVERSITY | 1999

BLS in Behavioral Sciences

TECHNICAL SKILLS

Microsoft Office Suite
Camtasia
WebEx
AnyMeeting
Lucidchart
Screencast
Articulate/Rise 360
Captivate
Snagit
Oracle’s CC&B
Cayenta Utilities Software

PROFESSIONAL EXPERIENCE

INSTRUCTIONAL DESIGNER & SPECIAL PROJECTS CONSULTANT

Orlando Utilities Commission | July 2025 - Present

Design, develop, and deploy employee training programs tailored to evolving departmental needs
Support cross-functional initiatives as unofficial Project Manager for Special Projects within the Training Department
Partner with stakeholders to align training goals with organizational strategy

SOLUTIONS CONSULTANT

Origin Utility | April 2022 - December 2024

Led development of training libraries for CCS/C2M, MobileLite, OCX, Infor Public Service, and Jaspersoft platforms
Conducted client needs analyses to identify knowledge gaps and develop tailored curriculum
Delivered virtual and onsite training, including Train-the-Trainer and End User programs
Supported strategy development and contributed to scope-of-work sessions
Maintained active client relationships and managed concurrent training rollouts

DEVELOPMENT SPECIALIST

Origin Utility | August 2021 - April 2022

Reviewed RFPs to inform project strategies and pricing proposals
Drafted targeted content aligned with client requirements and software capabilities
Provided SME-level guidance to instructional teams for curriculum development

CONSULTANT - INSTRUCTIONAL DESIGNER

Orlando Utilities Commission | May 2019 - June 2020

Research, design, write and edit course materials and supported implementation for comprehensive employee training courses
Target diverse learning modalities to develop new course content training programs
Develop activities and integrate technology to diversify instruction
Plan and monitor implementation of technology-based learning programs

SENIOR LEVEL PROJECT MANAGER -
INDEPENDENT VERIFICATION & VALIDATION SPECIALIST

Ciber Global - Orange County Utilities | March 2019 - May 2020

Perform detailed assessments of risks to determine constraints and develop solutions
Produce monthly QA reports to keep customers and senior leaders up to date
Collaborate with team members to develop, identify, and accomplish assigned objectives
Determine source of problems to strategize and implement solutions

CONSULTANT - BUSINESS & QUALITY ANALYST

Davenport Lawrence | September 2018 - February 2019

Consulted with project managers to understand their business process and needs
Analyzed, designed, developed, and executed the requested projects to include business process mapping, and creating vendor selection tools
Gathered and modeled data to assess business trends

CONSULTANT - CONVERSION TRAINING PROJECT LEAD

Cayenta Utilities at City of Tampa | August 2017 - May 2018

Consulted with clients and project leadership team to determine their processes and needs
Managed training program analysis, design, development, and implementation
Developed training plans and proposals based on project research and end user needs
Created a two-stream training schedule to ensure that needs were met and there enough classes for 300+ end users
Edited and monitored the status of existing training materials

CONSULTANT - TECHNICAL WRITER & TRAINER

Orlando Utilities Commission | September 2016 - August 2017

Technical writer and trainer for Oracle's Customer Care & Billing (CC&B)
Consulted with clients to determine their needs
Developed and executed a variety of requested projects such as storyboarding, end user training, and course guides
Tested accounts and systems, and identified report program errors and data requirements
Tracked and distributed accounts to trainers with instructions for classroom and lab use
Created knowledge checks and reviewed UPK training to ensure accuracy and effectiveness

CONSULTANT - VIRTUAL WORLDS DESIGNER

Kathena Mavendorf Virtual Consulting | April 2013 - September 2016

Consulted with clients to determine their processes and execute requested projects
Analyzed, designed, developed and executed requested projects that include virtual world design and building, creation of scripted and non-scripted objects, custom avatar creation, roleplay scenarios and character development, new user training
Worked with clients to assess needs and propose creative solutions

RESOURCE SPECIALIST

Tiburon, Inc.| March 2010 - April 2013

Designed and executed training courses via IQ Response software for Law and Jail applications
Created instructor and student manuals, lesson plans, and documentation for application
Met with clients to discuss their needs and determine if the team's product could assist
Collaborated with the development team to ensure user issues were considered in the development of products
Worked collaboratively with multiple subject matter experts to effectively translate highly technical concepts into user-friendly, professional learning programs
Tested usability in the course development process to ensure courses were user friendly